Terms and Conditions

Using our Online Jewelry Shop

Thank you for visiting MMCrystal.com, the online jewelry shop for unique pieces designed especially by MMCrystal. Please see below for the terms and conditions that govern your use of this website.

Please contact us at:
MMCrystal
28-151 Brunel Road, Mississauga ON L4Z 2H6
905-629-3725
info@MMCrystal.com

The terms and conditions stated here cannot be varied except those changes made by MMCrystal.

Ordering Online

Ordering Online with MMCrystal is safe and secure. We use PayPal as our payment processor. PayPal strictly complies with Payment Card Industry standards to ensure that your credit card information is 100% private and secure.  You do not need a PayPal account to complete your payment; PayPal accepts all major credit cards.

Privacy Statement

MMCrystal has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for this web site.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don’t have to re-enter it each time you visit our site.

Our site’s registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer’s contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to unsubscribe.

Delivery Information

  • Your ordered piece(s) will be sent within 1-2 weeks from the time of ordering.
  • Your parcel will require a signature on receipt.
  • All payments must be received and authorized before shipment.

Domestic Delivery to Canada and the United States of America
We use FedEx for all deliveries and charge a flat fee to major cities by province and/or state. Please not that the flat fee is an introductory rate and is subject to change.

International Delivery
Delivery costs will be determined by the destination and must be calculated prior to ordering online. Please contact our office to provide your order details and we will tell you what the shipping costs will be. Once you place your order, we will update the shipping amount and your total will be re-calculated. You can then pay using PayPal and your order will be handmade and shipped directly to you.

Packaging

Your jewelry will be sent to you in an MMCrystal pouch. Please rest assured that we always package our items securely and safely.

Product availability

Every attempt will be made to accurately reflect the availability of these pieces. However, on the rare occasions that stock levels are incorrect, you will be contacted. Any monetary discrepancies as a result of our incorrect stock levels will be reimbursed immediately.

Our Handmade Jewelry Quality

Each piece of jewelry shown on this website has been lovingly handcrafted! Very rarely faults do occur. In the unlikely event that you are unhappy in any way with our products or service, please contact us immediately and we will attempt to put things right or arrange for a return. See our Returns Policy below.

Please be aware that whilst we take great care to accurately describe each piece, many items are handmade from natural materials, so their colour may vary slightly from that shown.

It is essential that jewelry is protected from perfume, hairspray, deodorant and any other chemicals which may harm the finish of metal plating, stones and other findings used.

We will do everything possible to ensure that you can be confident of making a secure, risk-free purchase from us.

Our pricing

All prices are displayed in Canadian Dollars ( CDN ). All product sales on this website are subject to Canadian taxes by province.  Your credit card company will make the charge in your local currency at that day’s exchange rate. We are not responsible for any other charges.

Ordering from Our Online Shop

When you make a purchase, you will automatically receive an electronic confirmation stating your order number. You will then receive notification of dispatch, usually within 1-2 working days of your order being processed.

Cancelling your order

Once you have placed your order, should you change your mind for any reason, please advise us immediately that you wish to cancel the order and a full refund will be issued.

Our Returns Policy

There are no returns for any items sold on the Atelier By Invitation Only shop.

 

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